Privacy Policy

1. About This Policy

Tradiesnap Pty Ltd (ABN 84 696 926 244 / ACN 696 926 244) ("Tradiesnap", "we", "us", or "our") is committed to protecting the privacy of individuals who interact with us.

This Privacy Policy explains how we collect, hold, use, and disclose personal information in accordance with the Privacy Act 1988 (Cth) ("Privacy Act") and the Australian Privacy Principles ("APPs") contained in Schedule 1 of the Privacy Act.

By using our website (tradiesnappty.site), our mobile application, or our platform services, you consent to the handling of your personal information as described in this Policy.

2. Who We Are

Tradiesnap Pty Ltd is a digital platform connecting tradespeople with clients, providing job management, quoting, scheduling, and invoicing tools, registered in Western Australia, Australia.

• Company Name: Tradiesnap Pty Ltd
• ABN: 84 696 926 244
• ACN: 696 926 244
• Address: Doubleview Area, WA 6018, Australia
• Email: [email protected]

3. Information We Collect

We may collect the following types of personal information:

• Identity information: full name, business name, ABN, trade licence numbers
• Contact details: email address, phone number, business address
• Account information: trade categories, service areas, availability preferences, profile photos, and portfolio images
• Financial information: payment details, bank account information for receiving payments, and transaction history
• Job data: quotes, invoices, job descriptions, scheduling records, client communications, and review/rating data
• Location data: GPS location (with your consent) for job matching, travel-time estimates, and service-area mapping
• Device and usage data: IP address, browser type, device type, app version, pages visited, and feature usage analytics
• Sensitive information: we generally do not collect sensitive information; where it is required (e.g. police check results for certain trade verifications), it is only collected with consent and used only for the stated purpose

We collect personal information by lawful and fair means, and where practicable, directly from you.

4. How We Collect Information

We collect personal information through:

• Account registration on our website or mobile application
• Profile creation and trade verification processes
• Job postings, quotes, invoices, and communications made through the platform
• Direct email or telephone communications with our support team
• Automatically via cookies, analytics tools, and server logs when you use our platform
• Third parties such as trade licensing authorities, ABN lookup services, or referral partners

Where it is reasonable and practicable, we will notify you of the information we collect and why at or before the time of collection.

5. How We Use Your Information

We use personal information to:

• Operate the Tradiesnap platform, including job matching, quoting, scheduling, and invoicing features
• Verify trade licences, ABNs, and professional credentials
• Process payments and manage financial transactions between tradies and clients
• Display your public tradie profile, ratings, and reviews to potential clients
• Send platform notifications, job alerts, appointment reminders, and payment confirmations
• Provide customer support and respond to enquiries
• Comply with legal and regulatory obligations, including under the Australian Consumer Law and the Spam Act 2003 (Cth)
• Improve our platform, features, and user experience through analytics
• Where you have consented, send marketing communications about new features, promotions, or updates

We will not use your personal information for purposes other than those for which it was collected, unless you consent or it is required or authorised by law.

6. Disclosure of Personal Information

We may disclose your personal information to:

• Other platform users (e.g. clients can see tradie profiles; tradies can see client job details) as necessary to facilitate the service
• Our employees, contractors, and professional advisers (on a need-to-know basis)
• Third-party service providers (e.g. payment processors, cloud hosting, analytics, email/SMS services) who assist us in operating our platform — subject to confidentiality obligations
• Government agencies, regulators, or law enforcement bodies where required by law
• Courts or tribunals, if we are a party to legal proceedings

We do not sell or rent your personal information to third parties for their own marketing purposes.

We do not generally disclose personal information to overseas recipients. If we do, we will take reasonable steps to ensure the recipient complies with the APPs or a comparable privacy regime, or we will obtain your consent.

7. Data Security

We take reasonable steps to protect the personal information we hold from misuse, interference, and loss, and from unauthorised access, modification, or disclosure. These measures include:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure authentication and access controls
• Regular security audits and penetration testing
• Access controls restricting personal information to authorised personnel

No data transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

In the event of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by the Notifiable Data Breaches scheme under Part IIIC of the Privacy Act.

8. Cookies and Analytics

Our website and app may use cookies and similar technologies to improve your experience and understand how users interact with our platform. You can configure your browser to refuse cookies; however, this may limit some functionality.

We may use third-party analytics tools to collect aggregated, non-personally identifiable information about platform usage patterns.

9. Access and Correction

Under APP 12 and APP 13, you have the right to:

• Request access to the personal information we hold about you
• Request correction of information that is inaccurate, out of date, incomplete, irrelevant, or misleading

To exercise these rights, please contact us at [email protected]. We will respond within 30 days. We may require you to verify your identity before providing access.

In some circumstances, we may refuse access or correction as permitted by the Privacy Act. Where we refuse, we will provide written reasons.

10. Marketing Communications

We may send you marketing communications about platform features, updates, and promotions where you have consented to receive them, or where permitted by the Spam Act 2003 (Cth). You may opt out at any time by contacting us at [email protected] or by using the unsubscribe link included in any marketing email.

11. Links to Other Websites

Our platform may contain links to third-party websites (for example, payment processors or social media). We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies independently.

12. Complaints

If you believe we have breached the APPs or this Privacy Policy, you may lodge a complaint by contacting us at:

• Email: [email protected]
• Address: Doubleview Area, WA 6018, Australia

We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be published on our website with a revised effective date. Continued use of our services after any changes constitutes acceptance of the updated Policy.

14. Governing Law

This Privacy Policy is governed by the laws of Western Australia and the Commonwealth of Australia. Any disputes arising under this Policy shall be subject to the jurisdiction of the courts of Western Australia.

15. Contact Us

For any privacy-related queries or concerns, please contact:

• Tradiesnap Pty Ltd
• ABN: 84 696 926 244
• Doubleview Area, WA 6018, Australia
• [email protected]